Emergency RV Repair - Version 1.0
Last Updated: January 15, 2026
Digital Execution Required - No Signature, No Dispatch, No Service
This Agreement is effective as of the date and time the Customer executes it in Company’s digital signing system (the "Effective Date").
The Customer’s decision is simple: either (1) sign to accept this Agreement in full and authorize dispatch/service, or (2) do not sign and no service will be provided. If Customer does not agree, Customer must not request dispatch or allow work to begin.
1.1 Company
Emergency RV Repair ("Company," "we," "us") is a Florida sole
proprietorship (EIN 39-2720170), licensed, bonded, and insured, operating as a registered motor vehicle
repair shop in Florida.
Mailing address for notices and complaints (certified mail only):
255 South Orange
Ave, Suite 104 #2162, Orlando, Florida 32801.
1.2 Customer
The person or entity requesting Services ("Customer," "you"),
including any agent with authority to authorize Services and payment.
1.3 Vehicle/Asset
The vehicle, vessel, or equipment identified on the Work
Order/Invoice ("Vehicle/Asset"), including motorhomes/RVs, motor vehicles, commercial trucks, commercial
trailers, automobiles, off-road vehicles, marine vessels/boats, generators, hydraulics, leveling/slide
systems, and other industry-related applications and equipment.
1.4 Services
Emergency mobile, roadside, and on-site diagnostic and repair
services ("Services"), including triage, temporary repairs, diagnostics, parts sourcing and
installation, testing (including road tests and water tests when applicable), and related field service
activities.
1.5 Regular Hours / After-Hours
Regular Hours: Monday-Friday 9:00 AM to 5:00 PM
Eastern.
After-Hours: Monday-Friday 5:00 PM to 9:00 AM Eastern, plus all hours on weekends and U.S.
federally recognized holidays.
1.6 Drive Time
Time spent traveling to and from the service location is included
in hourly labor and begins at dispatch.
1.7 Work Order/Invoice Incorporation
This Agreement is incorporated into each work
order and invoice issued for the Vehicle/Asset ("Work Order" / "Invoice"). If there is a conflict,
mandatory statutory requirements control.
1.8 No Legal Advice / No Certification
Company does not provide legal,
engineering, DOT/FMCSA compliance certification, seaworthiness, or safety certification advice. Any
guidance is informational and not a guarantee.
PROCEED AT YOUR OWN RISK
2.1 Emergency Field Conditions
Services are performed in unpredictable field
conditions (weather, terrain, access limits, time pressure, unknown maintenance history, corrosion,
hidden damage, instability).
2.2 No Outcome Implied
Providing Services does not imply success, roadworthiness,
seaworthiness, permanent repair, or suitability for any purpose. Vehicle/Asset may remain inoperable or
may fail again.
2.3 Assumption of Risk
Customer assumes risk for emergency service conditions and
post-service operation. Customer is responsible for arranging any additional inspections, permanent
repairs, or certifications after service.
3.1 Authority
Customer represents they own the Vehicle/Asset or are authorized to
approve repairs and charges.
3.2 Access and Safety
Customer must provide safe access and an appropriate work
area and must disclose known hazards, prior modifications, and unsafe site conditions (unstable ground,
overhead hazards, fluids/spills, electrical hazards, biohazards, etc.). Company may require
safe-distance rules for Customer and bystanders.
3.3 Cooperation / Non-Interference
Customer and bystanders must not interfere with
technicians, tools, or work. Customer must not tamper with work performed.
3.4 Prohibited Requests
Customer will not request illegal acts (improper disposal,
emissions defeat, unsafe bypasses) or misrepresentations.
3.5 DOT/FMCSA (Commercial Vehicles)
Where applicable, Company may perform Services
intended to support compliance, but Customer remains responsible for final inspections, certifications,
and compliance obligations after service.
3.6 Environmental Handling
Company will handle and dispose of hazardous materials
and waste in accordance with applicable law. Customer is responsible for costs of specialized handling
when required due to site conditions or Vehicle/Asset condition.
4.1 Statutory Disclosure Presentation
When required by Florida law for motor
vehicle repair transactions, Customer will be presented the statutory estimate/disclosure selection
within the digital signing flow. Customer acknowledges the only service decision remains: sign to
accept, or do not sign to decline.
4.2 Statutory Selection (As Presented in App)
PLEASE READ CAREFULLY. I UNDERSTAND THAT, UNDER STATE LAW, I AM ENTITLED TO A WRITTEN ESTIMATE IF MY FINAL BILL WILL EXCEED $150.
By Signing Below You Hereby State: I DO NOT REQUEST A WRITTEN ESTIMATE.
4.2.1 Mandatory Law Controls
If any mandatory law requires a different disclosure,
selection, or procedure, that mandatory requirement controls, and this Agreement shall be interpreted
and enforced consistent with mandatory law to the maximum extent possible.
4.3 Emergency Model; No Quotes
Emergency field work is uncertain. Any estimate (if
provided) is an estimate only, not a quote or guarantee. Company does not guarantee total cost or
outcome.
4.4 Authorization to Exceed Any Estimate/Cap
If an estimate or cap applies (Option
A or B), Company will not exceed the authorized amount without additional authorization as required by
applicable law.
Labor Rates
Service Minimums
Minimum Field Service Call: Two (2) hours labor + mileage + diagnostics + fees.
Diagnostics
Other Fees
5.7 Parts
Parts are billed at Company cost plus a reasonable markup,
plus shipping (if applicable), plus tax (if applicable). Emergency conditions may require aftermarket,
used, refurbished, or non-OEM parts.
5.8 Additional Case-Specific Charges
Additional necessary charges may apply
(special equipment, emergency procurement, environmental handling, sublet services, specialty fluids).
Such charges will be itemized on the Invoice.
5.9 Taxes
Applicable taxes will be added where required.
6.1 Payment Due Upon Completion
All Services are due in full upon completion of
diagnostics and/or repairs, or upon termination of work for any reason.
6.2 Card Hold / Preauthorization
Company may place a credit/debit card hold of up
to $500 prior to dispatch or initiating Services. Customer authorizes this hold.
6.3 Payment Methods
Company may accept credit/debit cards, cash, checks, ACH
transfers, Venmo, Cash App, Zelle, Comchek, Comdata, PayPal, and other methods approved by Company.
6.4 Returned Payments; Chargebacks
If a payment is reversed, dishonored, charged
back, or stopped, Customer remains liable for amounts due plus associated fees and collection costs.
Customer agrees not to initiate chargebacks except for true fraud or billing error.
6.5 Interest, Late Fees, and Collection Costs (Maximum Allowed by Law)
If Customer
fails to pay in full immediately upon completion/termination, the unpaid balance may accrue interest and
late fees immediately, at the maximum amounts allowed by applicable law, plus all reasonable collection
costs (including attorney fees and court costs) to the maximum extent permitted by law.
6.6 Application of Payments
Payments may be applied first to fees/costs/interest,
then to principal.
6.7 Billing Disputes - 7-Day Written Deadline
Any invoice/billing dispute must be
submitted in writing within seven (7) days of Invoice receipt, sent by certified mail (return receipt
requested) to the Company notice address in Section 1.1, or it is waived except where prohibited by law.
7.1 Acceptance Trigger
Customer accepts service when Customer executes this
Agreement digitally and requests dispatch or authorizes Company to proceed.
7.2 Customer Cancellation After Acceptance
If Customer cancels after acceptance
for any reason, Customer remains liable for the two (2) hour minimum labor charge at the applicable
rate, plus mileage and any costs incurred (including toll/road fees, shop supplies, diagnostics
performed, and parts ordered).
7.3 No-Show; No Access; Refusal at Arrival
If Customer is not present, cannot
provide access, provides an unsafe location, or refuses service upon arrival, Customer remains liable
for the same minimum charges and incurred costs.
7.4 Customer Right to Terminate Mid-Job
Customer may terminate Services at any
time, but must immediately pay all accrued charges to that point, including the 2-hour minimum (if
applicable), drive time/labor, mileage, diagnostics performed, shop supplies, parts ordered/used, and
any other fees incurred.
7.5 Company Right to Refuse or Withdraw
Company may refuse to begin or may
withdraw from service if conditions are unsafe, illegal, impractical, or if Customer behavior is abusive
or threatening, subject to applicable law. Customer remains liable for charges incurred up to
withdrawal.
8.1 No-Refund Rule; Manager Exceptions
All labor, parts, fees, mileage,
diagnostics, and charges are non-refundable unless a charge is verified as incorrect and a Manager
approves a refund/credit in writing.
8.2 Parts Refund Policy
No parts refunds once installed. A parts refund may be
considered only if Company ordered the wrong part (Company error), the part was not installed, the part
is returnable, and a Manager approves in writing. Shipping/restocking may be deducted.
8.3 Inspection/Return of Parts
Upon request made at the time repair work is
authorized, Customer is entitled to inspect parts removed from the Vehicle/Asset or have them returned
if no warranty arrangement/exchange program applies. Where warranty/exchange applies, Company may retain
parts as required.
Services are provided AS IS and WITH ALL FAULTS to the fullest extent permitted by law. Company makes no promise to correct an issue for free, return for free, or provide free follow-up. Any exception must be in writing by management.
10.1 Limitation of Damages
Company is not liable for indirect, incidental,
special, consequential, punitive, or exemplary damages to the fullest extent permitted by law.
10.2 Liability Cap
Company’s total liability for claims arising out of this
service call is limited to the amount actually paid to Company for that service call, to the fullest
extent permitted by law.
10.3 Release / Assumption of Risk
Customer releases Company from claims arising
from field conditions, pre-existing conditions, corrosion, hidden damage, or post-service operation,
except to the extent prohibited by law.
10.4 Indemnification
Customer will indemnify and hold Company harmless from claims
arising from Customer misinformation, unsafe conditions, third-party claims based on Customer conduct,
and Customer operation/use of the Vehicle/Asset after service.
Customer authorizes Company to photograph and video the Vehicle/Asset, components, work performed, and scene conditions for documentation, billing support, lien enforcement, legal defense, and dispute resolution.
Customer agrees this Agreement is executed through Company’s digital signing software, and that digital execution constitutes acceptance of all terms.
Company may collect and store contact info, Vehicle/Asset data, location data, and photos/video for operations and compliance. See our Privacy Policy for more.
Company may use subcontractors (towing, specialty services). Subcontractors are independent. Company is not liable for subcontractor acts/omissions.
15.1 Default
Failure to pay the Invoice in full immediately upon
completion/termination is a default.
15.2 Lien Rights
Customer acknowledges Company may have and may assert all lawful
lien rights and remedies, including (as applicable) liens for labor/services on personal property and
motor vehicles (including Florida Statutes 713.58 and 713.585), towing and storage liens (including
Florida Statutes 713.78), and vessel-related lien and enforcement remedies (including Florida Statutes
328.17).
15.3 Retention, Immobilization, Towing, and Storage for Non-Payment
Upon default,
Company may take any lawful action to secure payment, including retaining possession where lawful and
arranging removal/towing and storage of the Vehicle/Asset solely due to non-payment, at Customer’s
expense, and charging towing, storage, administrative, and enforcement fees at the maximum amounts
allowed by applicable law, plus all related costs.
15.4 Sale / Disposition After Proper Notice
If payment is not made, Company may
enforce lawful remedies including sale or disposition only after providing any notices and following
procedures required by law. Customer acknowledges this may result in loss of ownership/title.
15.5 Additional Remedies; Theft of Services Notice
Company may pursue civil
collection, attorney fees, costs, and all other remedies available at law or equity. Customer is
informed that intentional non-payment may carry legal consequences under applicable law (including
potential theft of services concepts); this is notice only.
16.1 Mandatory Binding Arbitration (Where Lawful)
Any dispute, claim, or
controversy arising out of or relating to this Agreement or Services shall be resolved by binding
arbitration administered by the American Arbitration Association (AAA) using AAA Consumer Arbitration
Rules for consumers and AAA Commercial Arbitration Rules for business customers, before a single
arbitrator, in Orange County, Florida, unless prohibited by law.
16.2 No Class Actions / Representative Actions
Customer waives any right to
participate in class actions, consolidated actions, or representative actions. Claims must be brought
individually.
16.3 Jury Trial Waiver
Customer and Company waive the right to a jury trial to the
fullest extent permitted by law.
16.4 Governing Law
Florida law governs, without regard to conflicts principles.
16.5 One-Year Claim Deadline
Any claim must be brought within one (1) year after
accrual or be barred, to the fullest extent permitted by law.
16.6 Court Venue if Arbitration Not Enforceable
If arbitration is found
unenforceable as to a claim, that claim shall be litigated exclusively in state or federal courts
located in Orange County, Florida, and Customer consents to jurisdiction and venue.
16.7 Attorney Fees
Prevailing party attorney fees and costs shall be awarded where
permitted by law.
Company is not liable for delays or failures caused by events beyond Company’s reasonable control (weather, accidents, etc.). Customer remains responsible for payment for Services performed.
Certified Mail Only:
Emergency RV Repair
255 South Orange Ave, Suite 104
#2162
Orlando, FL 32801
19.1 Severability
If any provision is unenforceable, it shall be modified only as
needed, and the remainder remains effective.
19.2 Entire Agreement
This Agreement and the Work Order/Invoice are the entire
agreement.
19.3 Modifications
Only written manager-approved modifications are valid.
19.4 Assignment
Customer may not assign without consent. Company may assign its
rights where lawful.
19.6 Survival
Payment, dispute resolution, and liability provisions survive
completion.
This Agreement is executed digitally through Company’s signing software. By digitally signing, Customer confirms they have read and agree to all terms, including minimum charges, cancellations, and payment policies.
This Refund and Cancellation Policy applies to all services and is incorporated into the Service Agreement.
Minimum Charge
2 hours labor + mileage + fees.
Refund Policy
Strictly No Refunds
Acceptance
Triggered by digital signature.
3.1 Before Acceptance: No dispatch and no cancellation charge.
3.2 After Acceptance: Customer is responsible for the Minimum Charge (2 hours labor), mileage (round trip), and any costs incurred (tolls, parts ordered, etc.).
If Customer is not present, cannot provide access, provides an unsafe location, or refuses service upon arrival, the Customer is responsible for the full cancellation charges (Minimum Charge + Mileage + Costs).
No-Refund Rule: All labor, parts, fees, and charges are non-refundable. There are no refunds based on dissatisfaction with results or outcomes.
Verified Billing Errors: A refund/credit may be issued ONLY if a charge is verified as incorrect by Company and a Manager approves in writing.
Installed Parts: No refunds once installed.
Company Error: A refund may be considered only if Company ordered the wrong part, it was not installed, it is returnable, and a Manager approves in writing.
The Materials are provided for general informational purposes only and do not constitute legal, medical, engineering, safety, compliance, or professional advice. Consult qualified professionals for specific advice.
To the fullest extent permitted by law, the Materials and any information provided through them are provided "AS IS" and "WITH ALL FAULTS" without warranties of any kind.
Company does not guarantee outcomes, permanent repairs, roadworthiness, or that any problem will be fully diagnosed or corrected in the field.
To the fullest extent permitted by law, Company’s total liability for any claim is limited to the amount actually paid for the specific service call.