Master Terms & Policies

1.1 Company
Emergency RV Repair ("Company," "we," "us") is a Florida sole proprietorship (EIN 39-2720170), licensed, bonded, and insured, operating as a registered motor vehicle repair shop in Florida.

Mailing address for notices and complaints (certified mail only):
255 South Orange Ave, Suite 104 #2162, Orlando, Florida 32801.

1.2 Customer
The person or entity requesting Services ("Customer," "you"), including any agent with authority to authorize Services and payment.

1.3 Vehicle/Asset
The vehicle, vessel, or equipment identified on the Work Order/Invoice ("Vehicle/Asset"), including motorhomes/RVs, motor vehicles, commercial trucks, commercial trailers, automobiles, off-road vehicles, marine vessels/boats, generators, hydraulics, leveling/slide systems, and other industry-related applications and equipment.

1.4 Services
Emergency mobile, roadside, and on-site diagnostic and repair services ("Services"), including triage, temporary repairs, diagnostics, parts sourcing and installation, testing (including road tests and water tests when applicable), and related field service activities.

1.5 Regular Hours / After-Hours
Regular Hours: Monday–Friday 9:00 AM to 5:00 PM Eastern.
After-Hours: Monday–Friday 5:00 PM to 9:00 AM Eastern, plus all hours on weekends and U.S. federally recognized holidays.

1.6 Drive Time
Time spent traveling to and from the service location is included in hourly labor and begins at dispatch.

1.7 Work Order/Invoice Incorporation
This Agreement is incorporated into each work order and invoice issued for the Vehicle/Asset ("Work Order" / "Invoice"). If there is a conflict, mandatory statutory requirements control.

1.8 No Legal Advice / No Certification
Company does not provide legal, engineering, DOT/FMCSA compliance certification, seaworthiness, or safety certification advice. Any guidance is informational and not a guarantee.

3.1 Authority
Customer represents they own the Vehicle/Asset or are authorized to approve repairs and charges.

3.2 Access and Safety
Customer must provide safe access and an appropriate work area and must disclose known hazards, prior modifications, and unsafe site conditions (unstable ground, overhead hazards, fluids/spills, electrical hazards, biohazards, etc.). Company may require safe-distance rules for Customer and bystanders.

3.3 Cooperation / Non-Interference
Customer and bystanders must not interfere with technicians, tools, or work. Customer must not tamper with work performed.

3.4 Prohibited Requests
Customer will not request illegal acts (improper disposal, emissions defeat, unsafe bypasses) or misrepresentations.

3.5 DOT/FMCSA (Commercial Vehicles)
Where applicable, Company may perform Services intended to support compliance, but Customer remains responsible for final inspections, certifications, and compliance obligations after service.

3.6 Environmental Handling
Company will handle and dispose of hazardous materials and waste in accordance with applicable law. Customer is responsible for costs of specialized handling when required due to site conditions or Vehicle/Asset condition.

4.1 Statutory Disclosure Presentation
When required by Florida law for motor vehicle repair transactions, Customer will be presented the statutory estimate/disclosure selection within the digital signing flow. Customer acknowledges the only service decision remains: sign to accept, or do not sign to decline.

4.2.1 Mandatory Law Controls
If any mandatory law requires a different disclosure, selection, or procedure, that mandatory requirement controls, and this Agreement shall be interpreted and enforced consistent with mandatory law to the maximum extent possible.

4.3 Emergency Model; No Quotes
Emergency field work is uncertain. Any estimate (if provided) is an estimate only, not a quote or guarantee. Company does not guarantee total cost or outcome.

4.4 Authorization to Exceed Any Estimate/Cap
If an estimate or cap applies (Option A or B), Company will not exceed the authorized amount without additional authorization as required by applicable law.

6.1 Payment Due Upon Completion
All Services are due in full upon completion of diagnostics and/or repairs, or upon termination of work for any reason.

6.2 Card Hold / Preauthorization
Company may place a credit/debit card hold of up to $500 prior to dispatch or initiating Services. Customer authorizes this hold.

6.3 Payment Methods
Company may accept credit/debit cards, cash, checks, ACH transfers, Venmo, Cash App, Zelle, Comchek, Comdata, PayPal, and other methods approved by Company.

6.4 Returned Payments; Chargebacks
If a payment is reversed, dishonored, charged back, or stopped, Customer remains liable for amounts due plus associated fees and collection costs. Customer agrees not to initiate chargebacks except for true fraud or billing error.

6.5 Interest, Late Fees, and Collection Costs (Maximum Allowed by Law)
If Customer fails to pay in full immediately upon completion/termination, the unpaid balance may accrue interest and late fees immediately, at the maximum amounts allowed by applicable law, plus all reasonable collection costs (including attorney fees and court costs) to the maximum extent permitted by law.

6.6 Application of Payments
Payments may be applied first to fees/costs/interest, then to principal.

6.7 Billing Disputes - 7-Day Written Deadline
Any invoice/billing dispute must be submitted in writing within seven (7) days of Invoice receipt, sent by certified mail (return receipt requested) to the Company notice address in Section 1.1, or it is waived except where prohibited by law.

7.1 Acceptance Trigger
Customer accepts service when Customer executes this Agreement digitally and requests dispatch or authorizes Company to proceed.

7.2 Customer Cancellation After Acceptance
If Customer cancels after acceptance for any reason, Customer remains liable for the two (2) hour minimum labor charge at the applicable rate, plus mileage and any costs incurred (including toll/road fees, shop supplies, diagnostics performed, and parts ordered).

7.3 No-Show; No Access; Refusal at Arrival
If Customer is not present, cannot provide access, provides an unsafe location, or refuses service upon arrival, Customer remains liable for the same minimum charges and incurred costs.

7.4 Customer Right to Terminate Mid-Job
Customer may terminate Services at any time, but must immediately pay all accrued charges to that point, including the 2-hour minimum (if applicable), drive time/labor, mileage, diagnostics performed, shop supplies, parts ordered/used, and any other fees incurred.

7.5 Company Right to Refuse or Withdraw
Company may refuse to begin or may withdraw from service if conditions are unsafe, illegal, impractical, or if Customer behavior is abusive or threatening, subject to applicable law. Customer remains liable for charges incurred up to withdrawal.

8.1 No-Refund Rule; Manager Exceptions
All labor, parts, fees, mileage, diagnostics, and charges are non-refundable unless a charge is verified as incorrect and a Manager approves a refund/credit in writing.

8.2 Parts Refund Policy
No parts refunds once installed. A parts refund may be considered only if Company ordered the wrong part (Company error), the part was not installed, the part is returnable, and a Manager approves in writing. Shipping/restocking may be deducted.

8.3 Inspection/Return of Parts
Upon request made at the time repair work is authorized, Customer is entitled to inspect parts removed from the Vehicle/Asset or have them returned if no warranty arrangement/exchange program applies. Where warranty/exchange applies, Company may retain parts as required.

15.1 Default
Failure to pay the Invoice in full immediately upon completion/termination is a default.

15.2 Lien Rights
Customer acknowledges Company may have and may assert all lawful lien rights and remedies, including (as applicable) liens for labor/services on personal property and motor vehicles (including Florida Statutes 713.58 and 713.585), towing and storage liens (including Florida Statutes 713.78), and vessel-related lien and enforcement remedies (including Florida Statutes 328.17).

15.3 Retention, Immobilization, Towing, and Storage for Non-Payment
Upon default, Company may take any lawful action to secure payment, including retaining possession where lawful and arranging removal/towing and storage of the Vehicle/Asset solely due to non-payment, at Customer's expense, and charging towing, storage, administrative, and enforcement fees at the maximum amounts allowed by applicable law, plus all related costs.

15.4 Sale / Disposition After Proper Notice
If payment is not made, Company may enforce lawful remedies including sale or disposition only after providing any notices and following procedures required by law. Customer acknowledges this may result in loss of ownership/title.

15.5 Additional Remedies; Theft of Services Notice
Company may pursue civil collection, attorney fees, costs, and all other remedies available at law or equity. Customer is informed that intentional non-payment may carry legal consequences under applicable law (including potential theft of services concepts); this is notice only.